Complex Care

Complex Care at Sherbourne Lodge

Sherbourne Lodge provides high-quality, compassionate care for individuals with complex health, behavioural, cognitive, or mental health needs. Our experienced team understands that complex needs require a higher level of skill, consistency, and coordination — and we are fully equipped to deliver safe, person-centred, and holistic support.

Complex care at Sherbourne Lodge
Why Families Trust Our Complex Care

Complex Care with Heart, Expertise & Commitment

We provide specialised, coordinated support for people with complex needs — always focusing on safety, dignity, emotional wellbeing, and quality of life.

  • Skilled, experienced complex care team
  • Holistic, person-centred care planning
  • Strong multidisciplinary partnerships
  • Safe, structured and supportive environment
  • Family values, respect and compassion at our core

What We Offer at Sherbourne Lodge

Our complex care is designed around each person’s unique health, behavioural, cognitive, and emotional needs — delivered with consistency, professionalism, and genuine compassion.

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Skilled & Experienced Complex Care Team

Our staff receive specialised training to support residents living with a wide range of complex conditions, including:

  • Cognitive impairment and dementia
  • Challenging behaviours
  • Mental health needs
  • Neurological conditions
  • Long-term health conditions
  • Reduced mobility or full dependency

We prioritise safety, dignity, emotional wellbeing, and consistency in every aspect of care.

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Holistic, Person-Centred Care Plans

Every resident undergoes a thorough assessment with input from families and professionals. We develop personalised care plans that focus on:

  • Physical health and medical needs
  • Emotional wellbeing
  • Behavioural support strategies
  • Risk management plans
  • Daily living goals and empowerment
  • Social interaction, stimulation & activities

Our approach ensures each person receives care uniquely tailored to their strengths and needs.

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Multidisciplinary Approach

We work closely with a network of external professionals to ensure a seamless, coordinated approach to complex care:

  • Community mental health teams
  • Community nurses
  • Physiotherapists & occupational therapists
  • Psychologists & behaviour specialists
  • GPs and specialist consultants
  • Speech & Language Therapists (SALT)

This collaborative system ensures safe, effective, and continuous support for every resident.

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Safe & Supportive Environment

Our home is designed to reduce anxiety, promote independence, and maintain safety:

  • Clear, calm, structured routines
  • Supportive communication techniques
  • Proactive behavioural management
  • Safe spaces for de-escalation and reassurance
  • Purposeful, meaningful activities
  • Support for sensory, cognitive & emotional needs

Our goal is to create an environment where residents feel understood, respected, and secure.

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Compassion, Respect & Family Values

At Sherbourne Lodge, we treat every resident as part of our family.

  • Close partnership with relatives and professionals
  • Deep understanding of each person’s life story
  • Respect for preferences, routines & identity
  • Focus on dignity and emotional comfort
  • Commitment to the highest possible quality of life

Everything we do is grounded in compassion, respect, and genuine human connection.

A Structured, Supportive Approach to Complex Needs

Complex care at Sherbourne Lodge brings together clinical understanding, emotional sensitivity, and a calm, reassuring environment. We work proactively to prevent distress, reduce anxiety, and support positive routines and engagement.

  • Consistent routines and familiar faces
  • Gentle, person-centred communication
  • De-escalation and reassurance when needed
  • Meaningful, personalised daily activities

Care That Sees the Whole Person

Behind every care plan is a person with a unique history, personality, and set of aspirations. We take time to understand who each resident is — not just their diagnosis or care needs.

By working closely with families, professionals, and the residents themselves, we create a joined-up, compassionate support system where people can feel safe, listened to, and valued.

Need Complex Care Support for Yourself or a Loved One?

Sherbourne Lodge offers a warm, highly skilled, and well-coordinated environment where individuals with complex needs can thrive, feel valued, and receive the specialised care they deserve.

Sherbourne Lodge, 25 Sherbourne Close, Cambridge CB4 1RT Tel: 0203 457 5533 • Mobile: +44 7549 687022 • info@sherbournelodge.co.uk